Thoughts regarding Metrics for the Engagement Marketing

Note: Though this is mainly a German blog I am posting this in English because the sources of my thoughts derive from several English blog postings – and in order to stir up a discussion on this I’d like to choose the right means of understanding.

In preparation of the panel about “Community Controlling” at the upcoming “Community SUMMIT” on Wednesday I ran along an interesting post of Peter Kim discussing a framework of measuring social media. This led me to some Google research and brought me to a posting of Jeff Quipp Ruud Hein back in November last year – defining the participation approach as the “flipside of the Attention Economy”discussed by Michael H. Goldhaber. If we take participation as expressed engagement – then “Engagement Marketing” (see also Wikipedia) is the strategy towards a “share of mind” within the attention economy.

Concluding on the thoughts of Peter Kim – my feelings are that attention and participation are not the right measures as the first is the general outcome of the second which is the key of the overall strategy. IMHO the measures must defined in between at the levers of reaching attention throughout participation.

So I thought a little about what other factors besides “influence” and “authority” exist to gain attention. As I am a strong believer in the Social Presence theory “immersion” is IMHO another good measure for the reached engagement. Mediated social groups (as definition for communities) need some kind of emotional glue (as the German sociologist Thiedeke says) – immersion is a measure of explains the emotional feelings within a mediated world.

Another measure I would like to add to this is the activation for the “context” – means for the product, the political or sociological key matter of the community action. Especially in the case of “engagement marketing” the efforts of engaging customers/readers/users is not without objectives – and not without a consumption context. So in order to determine the business relevance of the engagement the activation for the “context” is needed.

This brings me to a framework that can be visualized as the following:
Framework for Social Web Measurement

Whereas the leveraging factors can be defined and operationalized as follows:

So these are my thoughts so far – what do you think about this?

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  1. Peter Kim says:

    Hi – I like the expansion. I’d be careful regarding “activation” however, as it seems difficult to measure as presented. By starting with simple, black/white metrics (e.g. blog visitors, feed subscribers), I think we can then build to more complex places…